Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Refund Eligibility

You are eligible for a full refund under the following conditions:

• Request is made within 30 days of the original purchase date
• You provide a valid reason for the refund request
• Your account is in good standing with no violations of our Terms of Service
• You have not exceeded reasonable usage limits (defined as streaming more than 50 hours of content)

Ineligible Purchases

The following purchases are not eligible for refunds:

• Purchases made more than 30 days ago
• Accounts that have been suspended or terminated for policy violations
• Gift subscriptions (refunds must be requested by the original purchaser)
• Purchases made with promotional credits or coupons

2. Refund Process

To request a refund, please follow these steps:

Step 1: Contact Support

Email our customer support team at refunds@dirtytells.com with:

• Your account email address
• Order/Transaction ID
• Reason for refund request
• Date of purchase

Step 2: Verification

Our team will verify your account and purchase details within 2-3 business days.

Step 3: Processing

Once approved, refunds are processed within 5-7 business days to the original payment method.

3. Payment Method Specific Terms

Credit/Debit Cards

Refunds to credit and debit cards typically appear within 5-10 business days, depending on your bank's processing time.

PayPal

PayPal refunds are usually instant but may take up to 3 business days to appear in your account.

Digital Wallets

Refunds to digital wallets (Apple Pay, Google Pay, etc.) follow the same timeline as the underlying payment method.

4. Partial Refunds

In certain circumstances, we may offer partial refunds:

• Technical issues that affected your experience for a portion of your subscription
• Service interruptions lasting more than 24 hours
• Content availability issues beyond our control

5. Subscription Cancellations

For recurring subscriptions:

• You can cancel anytime from your account settings
• Cancellation takes effect at the end of your current billing cycle
• No refunds for partial months unless eligible under our 30-day policy
• You retain access to content until your subscription expires

6. Dispute Resolution

We are committed to resolving all refund requests fairly and promptly. If you are not satisfied with our response:

• You may escalate your request to our management team
• We will review your case within 5 business days
• Our decision will be final and binding

7. Chargeback Policy

We strongly encourage customers to contact us directly before initiating chargebacks with their bank or credit card company. Unauthorized chargebacks may result in account suspension. We will work with you to resolve any billing disputes amicably.

8. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated "Last Modified" date. Continued use of our service after changes constitutes acceptance of the new policy.

9. Consumer Rights

This policy does not affect your statutory rights as a consumer. In some jurisdictions, you may have additional rights under local consumer protection laws.

10. Contact Information

For refund requests or questions about this policy:

• Email: refunds@dirtytells.com
• Phone: +19175908198
• Response Time: 24-48 hours